Why Choose Hackle?
A Proactive Approach
Every business must continuously appraise its procedures and best practice, Hackle Security Ltd also understands that outsourcing security is a significant spend and must demonstrate best value. We are proactive in suggesting any changes that may save money, increase efficiencies and improve safety and security for all. We have expertise across a diverse portfolio of clients and are able to transfer ideas and best practice, but most of all you can be assured we strive for continuous.
Communication
Hackle Security Ltd are great believers in effective communication with our staff and of course our customers. As a customer you will find we have an honest and transparent way of doing business, from our pricing through to the management of each contract. As a customer you will be kept informed and more importantly we are contactable and have a defined escalation process. Senior Directors of the business are contactable 24/7, and the way we operate makes this entirely feasible.
Providing A Seamless Service
The security of your premises and safety of personnel is of paramount importance to us and is the very reason our customers never have untrained security offices on site, not even during holidays, sickness or unplanned absenteeism. All assignments have dedicated and fully site trained support officers assigned to ensure a seamless service in any eventuality. Support officers are of Supervisory calibre, effective communicators and experienced officers possessing the ability to adapt to
Client Support
As a customer, Hackle Security Ltd will provide you not just with unrivalled support and contract management but also a totally consultative package. We will keep you informed of the latest industry news and technology, additionally we work with local agencies to keep abreast of crime trends and activity in every area we operate. Hackle Security Ltd provides more than just security officers, it provides a service that offers tangible value, security expertise and an ethos of providing best in class support for its customers.
Management Support
We provide unrivalled management support to our contracts. Managers attend each assignment a minimum of once a week. The way we operate makes this entirely feasible as we do not overload Managers with an extensive portfolio of clients. Visits to assignments are structured and monitored to continuously improve standards, ensure staff welfare, safety and knowledge. In short we manage the contract so our customers can focus on their business.
A National Service with a local touch
Hackle Security Ltd provides services on national basis but with the focus of a regional supplier. In addition to which we have a 24 hour national control centre, duty management out of normal working hours and Directors of the business contactable 24/7.
Staff Retention
Hackle Security Ltd has probably the lowest staff turnover in our industry and is fast becoming an employer of choice within the security industry. Continuity of staff is crucial for clients and for the morale of a security team. We therefore place great emphasis on staff safety, training and welfare combined with excellent working conditions and unrivalled management support. Another significant factor in achieving low staff turnover is the fact that we take time and care to recruit the right person for each assignment.
Client Retention
The majority of our new business is gained through existing client referrals and this is a testimony to the high levels of service and customer care we provide. Hackle Security Ltd has never lost a customer through poor service. We look for long term partnerships with our clients, understand their business requirements and above all are flexible in meeting their ever changing business needs. Transparency of our service provision combined with effective lines of communication is a significant contributor to our success.